General Terms and Conditions (AGB)

§ 1 Subject matter and commencement of contract

The services offered are wellness massages and treatments. The contractual relationship between Northern Holistic and the customer
is only available by ticking the… The prevention contract is a service contract in accordance with §§ 611 ff BGB.

§ 2 General information

The offers and agreements are based on the following conditions. The term customer/client is used to refer to all genders equally.

§ 3 General services

All of the masseur’s services are aimed at relaxation / wellness / prevention. No diagnoses are made and no promises of a cure are made. Furthermore, the offers do not replace a visit to a doctor, alternative practitioner or psychological therapist.

§ 4 Contraindications

Massages / treatments are only carried out on healthy customers at their express request. The customer assures that, to the best of his knowledge, he is free of physical ailments and mental illnesses that would prevent a massage / treatment. The client will be asked BEFORE the massage/application is performed whether, to the best of his/her knowledge, he/she is free of illnesses and complaints that would prevent the desired service from being provided. A massage / application under the influence of alcohol or drugs will be rejected without replacement. Massages on a full stomach are not recommended. If the client has other complaints (e.g. allergies, physical limitations, sensitive skin or pregnancy, mental illness, etc.), the client will discuss this with their doctor and inform the masseur in advance. If the client is not used to massages, in rare cases there may be undesirable reactions (e.g. hot flushes and sore muscles), but these will subside quickly and leave no lasting damage. Massages / treatments can also trigger psychological effects and may only be performed on healthy persons. It should be noted that no erotic services are offered. Sexual innuendos and assaults lead to the immediate end of the massage and have legal consequences. The basis for practicing wellness massages in Germany is EU Regulation No. 96919020 (KNIF) of the VALO laws of 17.01.2012.

§ 5 Exclusion of liability

If, despite professional massages / treatments, (consequential) damage occurs which is attributable to the fact that a customer has concealed reasons for exclusion, the masseur is exempt from any liability. The same applies to damages for a reason for exclusion not known to the customer himself, which are not recognizable to the masseur or his vicarious agents.

§ 6 Massage / application time

The prices of all offered massages / treatments refer to the massage / treatment time including a short preliminary talk and relaxation.

§ 7 Dates

Appointments can only be made by email and are binding after confirmation. The customer is requested to adhere to agreed deadlines in order to ensure a smooth process. If the customer is late, the massage / treatment time will be reduced accordingly. The customer shall not be entitled to compensation for services agreed but not used. The downtime will be invoiced.

§ 8 Prices and payment

Payment for the service must be made immediately after it has been provided. We reserve the right to insist on down payment or advance payment. The customer will receive a receipt/invoice on request. Billing with statutory health insurance, private health insurance or subsidies is not possible.

§ 9 Cancellation modalities

The customer can cancel appointments free of charge up to 24 hours before the appointment at the latest. We reserve the right to charge for the booked services in the event of a short-notice cancellation or no-show. The demand for erotic massages or services that cannot / may not be performed due to an existing health risk or for legal reasons shall entitle the customer to withdraw from the contract even before the contract has been completely fulfilled. Both parties have the right to withdraw from the prevention contract before the prevention contract has been completely fulfilled if the relationship of trust is so disturbed that it would be unreasonable to continue the service. A claim for payment exists only for the services rendered up to the time of withdrawal.

§ 10 Final provisions

The contractual relationship between the masseur and the client shall be governed by German law. If a provision of these GTC is invalid, this shall not affect the validity of the remaining provisions.